Refund Policy← Draws
This is the refund and returns policy for Go Shoot online ichiban kuji. Please read it before drawing and make sure you understand the nature of a random-outcome product.
This English translation is provided for convenience only. The Traditional Chinese version of this document is the legally binding text; in case of any discrepancy, the Chinese version prevails.
1. Nature of the product
- Online ichiban kuji is a random-selection (aleatory) product. Every ticket wins, the purchase is complete once the ticket is drawn, and the result is revealed immediately.
- Once the result is revealed the draw service has been performed. A ticket that has been drawn cannot be re-drawn or cancelled.
- For the physical prize itself, under Article 19 of the Consumer Protection Act you may still rescind the contract within 7 days of receiving the prize by returning it, in which case the Go Coin for that draw is returned to you. The prize must remain intact; opening it only as far as necessary to inspect it does not affect your right of rescission. Returned Go Coin counts as unused points and may be refunded under this policy.
- The quantity, remaining count and odds of every prize grade are published before you draw, and results can be recomputed by you on the Provably Fair page.
2. Refunds of unused Go Coin
- Go Coin that has been purchased but not yet used may be refunded on written request; after verification it is returned via the original payment method.
- The refund is the face value of the unused Go Coin, returned in full via the original payment method, with no handling fee.
- Go Coin given away in campaigns or obtained from check-ins has no cash value and is not refundable.
3. Defective prizes
- If a prize is damaged, incomplete or incorrect, email us with photos within 7 days of receiving it. Once confirmed we will send a replacement; if none is in stock we will return the equivalent Go Coin or agree an equivalent remedy.
- The prize grade produced by the random draw is not a defect and is not covered by returns or exchanges.
4. Transaction anomalies
- If a double deduction occurs, or a deduction succeeds without a draw result being issued, and the ledger confirms the anomaly, the Go Coin or amount wrongly deducted is refunded in full.
5. How to apply and how long it takes
- Send refund requests to goshoot593@gmail.com (please include your account email and the transaction time) or call +886 976-507-911.
- Refunds take roughly 7–14 business days to process. The date funds actually appear depends on the payment provider and your card issuer.
6. Other
- Any changes to this policy will be published on this page. Anything not covered here is handled under the Terms of Service and applicable law.
Last updated: 2026-07-08. Questions? Email goshoot593@gmail.com or call 0976-507-911.